Application Engineer

977 Waterman Ave
East Providence, RI

Position Summary
Working within a team environment, acts as a liaison between Sales, R & D, and customers. Studies product and utilization issues. Makes suggestions for continual improvement on existing products as well as suggestions for new products 

Duties & Responsibilities

• Communicates with customers, international sales groups, R & D, and Marketing regarding technical and product issues. Attends key account meetings, trade shows, and other pertinent meetings as requested to provide technical expertise as needed.
• Coordinates and provides product training to all sales groups and customers. 
• Reviews and writes technical content of product manuals, technical support information and sales brochures.
• Supports worldwide sales group in all technical areas such as troubleshooting customer process problems and recommending solutions.
• Works with R & D to develop product improvements and new products.
• Assists sales in making product recommendations.
• Assists sales in making product recommendations.
• Coordinates problem resolution with engineering, customer service, sales, R & D, Quality Assurance and other personnel.
• Provides on-site technical assistance to help troubleshoot issues and makes recommendations regarding application of products and process issues.
• Maintains records of technical service repairs.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develops product support information.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer

Education and/or Experience
Bachelor's degree or equivalent; and two to four years related experience/training; or equivalent combination of education and experience.  Ability to apply advanced mathematical concepts. Chemistry background a plus.

Job Code:  08040